Shipping policy

Last updated: 29 September 2026

At Kids Car Yard, we aim to make delivery as simple and clear as possible.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery timeframes are generally:

• Metro and major city areas: approximately 3 to 7 business days
• Regional and rural areas: approximately 5 to 12 business days
• Remote areas: delivery may take longer depending on courier coverage and the product ordered

These timeframes are estimates only and can vary depending on the product, supplier warehouse, delivery postcode, courier network and seasonal demand.

Check Your Delivery Time and Shipping Cost

For the most accurate delivery timeframe and shipping fee for your address, please proceed to checkout and enter your delivery postcode.

Available delivery options and applicable freight charges will be calculated based on your location and the products in your cart.

Some bulky products or remote locations may require an additional freight quote. If this occurs, Kids Car Yard will contact you before processing any additional charge.

Delivery timeframes begin once your order has been dispatched and do not include order processing time.

Dispatch Times

Most orders are dispatched within 1 to 2 business days after payment has been received and confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Dispatch times may occasionally be longer due to:

• High order volumes
• Christmas trading
• Black Friday and major sales events
• Public holidays
• Supplier delays
• Warehouse delays
• Stock availability
• Courier disruptions

Once your order has been dispatched, tracking information will generally be provided where tracking is available.

Where We Deliver

Kids Car Yard delivers to eligible addresses throughout Australia.

Delivery availability may vary depending on:

• The product ordered
• Your delivery postcode
• Product size and weight
• Courier coverage
• Supplier warehouse location
• Regional or remote area restrictions

Some products may not be available for delivery to certain postcodes.

If we are unable to deliver your order to the address provided, we will contact you as soon as reasonably possible to discuss available options.

Shipping and Freight Charges

Shipping costs may vary depending on:

• Product size and weight
• Delivery postcode
• Supplier warehouse location
• Courier availability
• Whether the product is classified as bulky freight

Where shipping charges apply, they will generally be calculated and displayed at checkout.

From time to time, Kids Car Yard may offer free shipping on selected products, locations or promotional campaigns.

Free shipping offers may be subject to postcode, product or regional exclusions.

Bulky Products

Many Kids Car Yard products, including electric ride-on cars, SUVs, buggies, trucks and similar products, are classified as bulky freight.

Bulky products may:

• Require specialised freight
• Take longer to deliver
• Have limited courier coverage
• Attract additional freight charges for regional or remote areas

Where an additional freight charge is required after an order has been placed, we will contact you before proceeding.

You will have the opportunity to accept the additional charge or cancel the affected item for a refund.

Regional and Rural Deliveries

Regional and rural orders generally take approximately 5 to 12 business days after dispatch.

Some locations may take longer depending on courier coverage and the warehouse the product is dispatched from.

Certain regional or rural areas may also attract additional freight charges.

If your address requires a special freight quote, we will contact you before proceeding.

Remote Deliveries

Some remote locations may have limited or no courier coverage for bulky products.

Delivery to these areas may:

• Take longer than the standard estimated timeframe
• Require delivery to a freight depot
• Attract additional freight costs
• Be unavailable for certain products

Please proceed to checkout and enter your postcode to check the available shipping options for your address.

Excluded and Undeliverable Postcodes

While we aim to deliver throughout Australia, some products cannot be delivered to certain remote, restricted or excluded postcodes.

Delivery restrictions can vary by product because different products may be dispatched from different suppliers, warehouses and courier networks.

If your postcode cannot be serviced for a particular product, we may:

• Obtain an alternative freight quote
• Arrange delivery to another eligible address
• Offer an alternative product
• Cancel the affected item and provide a refund

Delivery restrictions may change as supplier and courier arrangements change.

If you are unsure whether we can deliver a particular product to your location, please contact Kids Car Yard before ordering.

PO Boxes and Parcel Lockers

Because many of our products are large and bulky, we are generally unable to deliver ride-on vehicles to:

• PO Boxes
• Parcel Lockers
• Australia Post collection points

Please provide a physical street address when placing your order.

Smaller accessories may be eligible for delivery to these locations depending on the courier used.

Direct Supplier and Warehouse Fulfilment

Kids Car Yard works with suppliers, warehouses and fulfilment partners throughout Australia.

Some products may be dispatched directly from one of these partners to your delivery address.

This allows us to offer a broader range of products and dispatch items from available warehouse locations.

Your delivery details may be provided to the relevant supplier, warehouse or courier for the purpose of fulfilling your order.

Please refer to our Privacy Policy for more information about how personal information is handled.

Split Deliveries

If you order multiple products, they may occasionally be dispatched from different warehouses.

This means your order may arrive in separate deliveries.

You may also receive separate tracking information for each shipment.

If part of your order arrives first, this does not necessarily mean the remaining items have been missed.

Tracking Your Order

Where tracking is available, tracking information will generally be provided once your order has been dispatched.

Please allow some time for tracking information to update after you receive the tracking number.

Courier tracking systems can occasionally take time to show the first scan or movement.

Delivery Address

Customers are responsible for ensuring their delivery information is correct before placing an order.

Please check that you have entered the correct:

• Full name
• Street address
• Suburb
• State
• Postcode
• Phone number
• Email address

Kids Car Yard is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

Additional freight costs caused by incorrect delivery details may be payable by the customer where permitted by law.

Changing Your Delivery Address

If you need to change your delivery address, please contact us as soon as possible.

We will do our best to update the address before dispatch.

Once an order has entered fulfilment or has been dispatched, we may not be able to change the delivery address.

Courier redirection fees or additional freight charges may apply.

Authority to Leave

Depending on the courier used, your order may be eligible for Authority to Leave.

If you authorise a courier to leave a delivery unattended, the parcel may be left at the nominated location without a signature.

We recommend selecting a secure and weather-protected location where possible.

Where an order has been delivered in accordance with your authorised delivery instructions, responsibility for the security of the package may pass to the recipient, subject to applicable law.

Receiving Bulky Deliveries

Because many ride-on vehicles are large and heavy, we recommend having someone available to receive the delivery where possible.

Couriers may not be able to:

• Carry products inside your home
• Carry products upstairs
• Move products through difficult access areas
• Deliver products to a specific room

Delivery generally means delivery to an accessible point at the nominated delivery address.

Missed Deliveries

If nobody is available to receive an order requiring attendance, the courier may:

• Attempt redelivery
• Leave a calling card
• Contact you directly
• Take the item to a local depot
• Hold the item for collection

Additional redelivery or storage charges may apply where these are charged by the courier.

Refused Deliveries

If a delivery is refused without prior approval from Kids Car Yard, the product may be returned to the sender.

Where the refusal is treated as a change-of-mind return, reasonable freight charges may be deducted from any applicable refund where permitted by law.

This does not affect any rights you may have under Australian Consumer Law.

Inspecting Your Delivery

When your order arrives, we recommend checking the packaging for obvious signs of damage.

If you notice damage to the packaging, please take photographs before opening the product where possible.

Please keep the packaging until you have confirmed the product is in acceptable condition.

Products Damaged in Transit

If your order appears to have been damaged during delivery, please contact Kids Car Yard as soon as possible.

We may ask you to provide:

• Your order number
• Photographs of the packaging
• Photographs of the damaged area
• Video showing the issue where appropriate
• A description of the damage

Where possible, please notify us within 48 hours of delivery.

This helps us raise the issue with the courier quickly.

The 48-hour notification request does not limit any rights you may have under Australian Consumer Law.

Please do not dispose of the packaging until we have assessed the issue.

Missing Deliveries

If tracking shows that your order has been delivered but you cannot locate it, please first check:

• Around the delivery address
• Safe locations around the property
• With other household members
• With building management or reception
• With neighbours where appropriate

If you still cannot locate the delivery, please contact us and we will assist with investigating the shipment.

Lost Shipments

If your order appears to have been lost in transit, please contact us.

We will work with the relevant courier or fulfilment partner to investigate.

Depending on the outcome of the investigation and your rights under Australian Consumer Law, an appropriate solution may include replacement or refund.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control.

These may include:

• Courier network delays
• Severe weather
• Flooding
• Road closures
• Public holidays
• Peak Christmas demand
• Warehouse disruptions
• Transport network disruptions

We will make reasonable efforts to assist with delayed orders.

If your delivery experiences a significant delay, please contact us so we can investigate the shipment and discuss the available options.

Christmas Deliveries

Christmas is one of the busiest periods for Kids Car Yard and courier networks across Australia.

If you are purchasing a ride-on car as a Christmas present, we strongly recommend ordering as early as possible.

Christmas delivery estimates are not guaranteed unless expressly stated otherwise.

During November and December, both dispatch and delivery times may be longer than usual due to increased demand.

Incorrect Product Delivered

If you receive a product that is materially different from the product you ordered, please contact us before assembling or using it.

Where the error occurred during fulfilment, we will work with you to arrange an appropriate solution.

Please retain the original packaging while the issue is being resolved.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Where the order has not yet entered fulfilment or been dispatched, we will do our best to cancel it.

Once the order has entered fulfilment or has been dispatched, cancellation may no longer be possible.

The order may instead need to be handled in accordance with our Returns & Refund Policy.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian Consumer Law.

Contact Us

If you have questions about:

• Delivery availability
• Delivery times
• Shipping charges
• Tracking
• An existing order
• Regional or remote delivery

please contact Kids Car Yard through our Contact Us page at:

kidscaryard.com.au

For enquiries about an existing order, please include your order number where possible.