Privacy policy

Privacy Policy

Last updated: 29 September 2026

Kids Car Yard respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Kids Car Yard collects, uses, stores and discloses personal information when you visit kidscaryard.com.au, purchase from us, contact us or otherwise interact with our business.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Kids Car Yard, we may collect personal information including:

  • Your name.

  • Email address.

  • Phone number.

  • Billing address.

  • Delivery address.

  • Order and purchase information.

  • Information you provide when contacting us.

  • Product reviews or feedback.

  • Marketing preferences.

  • Information relating to returns, warranty claims or customer support enquiries.

We may also automatically collect information about how you use our website, including:

  • IP address.

  • Browser type.

  • Device information.

  • Pages viewed.

  • Products viewed.

  • Referring websites.

  • Time spent on our website.

  • Website interactions.

  • Approximate location based on your device or IP address.

  • Cookies and similar tracking information.

Payment Information

Payments made through our website may be processed by third-party payment providers.

Kids Car Yard generally does not directly store complete credit or debit card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

We may receive limited information about a transaction, such as payment status, transaction reference numbers and the payment method used.

How We Collect Information

We may collect personal information when you:

  • Place an order.

  • Create or use an account.

  • Contact us through our website.

  • Contact us by email, phone or social media.

  • Subscribe to marketing communications.

  • Enter a promotion or competition.

  • Leave a review.

  • Request a return, refund, replacement or warranty claim.

  • Browse or interact with our website.

We may also receive information from service providers that assist us in operating our business.

How We Use Your Information

We may use personal information to:

  • Process and fulfil orders.

  • Arrange delivery of products.

  • Process payments.

  • Provide order confirmations and shipping updates.

  • Respond to questions and customer service requests.

  • Manage returns, refunds and warranty claims.

  • Verify transactions and prevent fraud.

  • Improve our website, products and customer experience.

  • Understand how customers use our website.

  • Maintain business and financial records.

  • Communicate important information relating to an order.

  • Send marketing communications where permitted.

  • Measure and improve our advertising.

  • Create advertising audiences where permitted.

  • Comply with legal and regulatory requirements.

  • Protect the rights, property and security of Kids Car Yard, our customers and others.

Shopify

Our online store may be operated using Shopify.

Shopify provides ecommerce infrastructure that allows us to display products, process orders and operate our online store.

Information submitted through our store may therefore be processed or stored using Shopify's systems and associated service providers.

Shopify maintains its own privacy and security practices regarding the information it processes.

Delivery and Fulfilment Partners

To fulfil your order, we may provide relevant information to suppliers, warehouses, couriers and logistics providers.

This information may include your:

  • Name.

  • Delivery address.

  • Phone number.

  • Email address.

  • Products ordered.

We only provide information reasonably necessary for these providers to process and deliver your order or provide associated services.

Some products may be dispatched directly from a supplier or fulfilment partner rather than from Kids Car Yard.

Third-Party Service Providers

We may disclose personal information to trusted third parties that help us operate Kids Car Yard.

These may include:

  • Ecommerce platforms.

  • Payment processors.

  • Suppliers and fulfilment partners.

  • Courier and logistics companies.

  • Website hosting providers.

  • Email and SMS platforms.

  • Accounting and bookkeeping providers.

  • Customer service software.

  • Analytics providers.

  • Advertising platforms.

  • IT and security providers.

  • Professional advisers.

These providers may only receive information relevant to the services they perform for us.

Cookies and Tracking Technologies

Kids Car Yard uses cookies and similar technologies to operate and improve our website.

Cookies may be used to:

  • Remember your shopping cart.

  • Remember website preferences.

  • Keep the website functioning correctly.

  • Understand website traffic and behaviour.

  • Measure sales and conversions.

  • Improve website performance.

  • Personalise advertising.

  • Measure the effectiveness of marketing campaigns.

You can control or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality of some parts of our website.

Google Analytics and Google Advertising

We may use Google services such as Google Analytics and Google Ads to understand website usage and measure or improve our advertising.

These services may use cookies, device identifiers and similar technologies to collect information about interactions with our website.

This information may be used to measure advertising performance, understand customer behaviour and show advertising that may be more relevant to users.

You may be able to manage Google's use of advertising information through your Google account and advertising settings.

Meta and Social Media Advertising

We may use advertising and analytics services provided by Meta, including Facebook and Instagram.

These platforms may use cookies, pixels or similar technologies to understand interactions with our website and advertising.

Information collected may be used to:

  • Measure conversions.

  • Understand advertising performance.

  • Create advertising audiences.

  • Show advertising to people who may be interested in Kids Car Yard products.

Your interaction with these platforms is also governed by their respective privacy policies.

Email and SMS Marketing

If you choose to receive marketing communications from Kids Car Yard, we may send you information about:

  • New products.

  • Promotions.

  • Sales.

  • Special offers.

  • Competitions.

  • Kids Car Yard news.

You can unsubscribe from marketing communications at any time using the unsubscribe link or instructions contained in the communication, or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to an existing order or customer service matter.

Abandoned Carts

Where permitted, we may use the contact details you provide during the checkout process to remind you about products left in your shopping cart or incomplete purchases.

You can opt out of marketing communications at any time.

Children's Privacy

Kids Car Yard sells products designed for children, however our website and online store are intended to be used by parents, guardians and other adults.

We do not knowingly seek to collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can investigate and take appropriate action.

Storage and Security

We take reasonable steps to protect personal information against:

  • Loss.

  • Misuse.

  • Unauthorised access.

  • Unauthorised disclosure.

  • Interference.

  • Modification.

We may use administrative, technical and physical security measures appropriate to the information we handle.

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

Overseas Disclosure and Storage

Some of the service providers we use may operate or store information outside Australia.

This may include ecommerce platforms, cloud hosting providers, advertising services, analytics providers, email platforms, payment providers and other technology services.

As a result, personal information may be processed or stored in countries outside Australia.

Where applicable, we take reasonable steps to ensure personal information is handled appropriately when using third-party service providers.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Fulfil orders.

  • Provide customer support.

  • Meet accounting and taxation requirements.

  • Handle warranty or consumer claims.

  • Prevent fraud.

  • Resolve disputes.

  • Comply with legal obligations.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

Accessing or Correcting Your Information

You may contact Kids Car Yard if you would like to:

  • Request access to personal information we hold about you.

  • Correct inaccurate or outdated personal information.

  • Ask a question about how your information is handled.

  • Request deletion of information where appropriate.

We may need to verify your identity before providing access to or changing personal information.

There may be circumstances where we are required or permitted by law to retain particular information.

Privacy Complaints

If you have a concern about how Kids Car Yard has handled your personal information, please contact us with details of your concern.

We will review the matter and respond within a reasonable period.

Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner.

Third-Party Links

Our website may contain links to websites, platforms or services operated by third parties.

Kids Car Yard is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business.

  • Our website.

  • The services and technology we use.

  • Legal or regulatory requirements.

The latest version will be published on our website with the date it was last updated.


Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +61 413 690 180 or email us though our contact form or contact us at 18 Foley Crescent, Pimpama QLD 4209, Australia.